Refund policy

Draft document. This text is a starting template. Highlighted fields must be completed with your real business details, and the whole document should be reviewed by a qualified professional for the countries you sell to before launch.

This policy explains how refunds work for the digital crochet patterns sold by [Business legal name] under the name Poppy Crochet.

Digital products

Our products are downloadable PDF patterns, not physical items, and they are delivered immediately after payment. [Explain how customers consent to immediate delivery at checkout, and how this affects the right of withdrawal in your customers' countries]

When we will refund

You were charged twice for the same pattern.
The file is damaged or cannot be opened, and we cannot provide a working copy.
The pattern is materially different from its description.
[Any other cases you choose to accept]

How to ask

Contact us at [Contact email] or through the contact page within [number of days] days of purchase, with your order number. Approved refunds are returned to the original payment method through our payment provider, Stripe, and access to the refunded pattern is removed.

Help first

If you are stuck on a pattern, please write to us before requesting a refund. We are happy to help you through a tricky round.