Questions, answered
Everything about buying, downloading and making our patterns. Can't find your answer? Contact us.
Buying and downloading
Am I buying a finished toy?
No. Every product is a digital PDF crochet pattern with instructions to make the toy yourself. Nothing is shipped.
How do I get my pattern?
As soon as your payment is confirmed you see a download button on the thank-you page, and we email you a private link. No account is needed.
I lost my download link or it expired.
Go to the downloads page, enter the email you used at checkout and your order number, and we will send a fresh link.
How many times can I download?
Each file can be downloaded up to 10 times within 30 days of purchase. Save the PDF somewhere safe once you have it.
Which payment methods can I use?
Checkout is handled securely by Stripe, which shows the payment methods available in your country.
Can I get a refund?
Because patterns are digital and delivered instantly, refunds are handled as described in our refund policy. If something is wrong with a file, contact us and we will put it right.
Patterns and skill levels
What do Beginner, Intermediate and Advanced mean?
Beginner patterns use basic stitches in continuous rounds with little sewing. Intermediate adds shaping, colour changes and more pieces to join. Advanced includes finer details, accessories and more involved construction.
Why does one animal have several versions?
So you can start simple and come back to the same friend later. Each version is its own PDF with its own instructions and price.
What materials do I need?
Each pattern page lists the yarn, hook size and other materials before you buy, in the Materials section.
Which crochet terms do you use?
Each pattern states whether it uses US or UK terminology in its details.
What does no-sew and low-sew mean?
No-sew patterns crochet every part directly onto the body. Low-sew patterns only need a few small pieces attached with a needle.
Using the patterns
Can I share or resell the PDF?
No. The pattern is for your personal use. What you may do with the toys you make is explained in the digital download policy.
I am stuck on a round. Can you help?
Of course. Send us a message with the pattern name and the round you are on.
